Fall 2012


Dear fellow community members,


It's hard to believe that it's already been six months since the opening of the new Santa Barbara Cottage Hospital. We're very gratified- and humbled-by the recent feedback we're receiving from patients and their families. During the second quarter of 2012 (April to June), we have watched our inpatient satisfaction scores rise to exceptional levels: now in the top two percent of all hospitals in the nation.


Whether it's the comfort and quiet of the private rooms, the new ability to order room service at any time for meals, or the responsive and cheerful attitude of staff-we pledge to continue to provide the very best possible patient experience.


The first three employees to move into their new Bella Riviera homes-Joanna Chillrud of Radiology, Noel Skaling of Materials Management and Heidi Albert of the Birth Center.

Patients are more than satisfied, too, at Goleta Valley Cottage Hospital, ranking their inpatient experience in the top seven percent of hospitals during this second quarter. There, construction progress can be viewed daily as you drive by the Patterson / Hollister site, where completion and patient move-in are scheduled for spring 2014. And at Santa Ynez Valley Cottage Hospital, feedback from Emergency Department patients during the second quarter ranked satisfaction within the top one percent of hospitals across the country. Finishing touches are being put in place there on the retrofitted and expanded facility that has been serving inpatient and outpatient needs of Valley residents since the mid-60s.


We invite you to review our patient satisfaction results, and our important quality measures and benchmarks (www.cottagehealthsystem.org) and hope you find this information of value as you make your healthcare decisions.


Cottage employees, in partnership with the physicians of our community, are of course responsible for the high levels of patient satisfaction, and retaining a high quality workforce to care for our patients is a key objective. As we seek to address future workforce needs for the Central Coast, our new Goleta-based BSN nursing program with CSU Channel Islands in the next decade will provide educational opportunity for 220 local students pursuing a career in nursing.


And anticipation for our long-awaited workforce homes development on the Riviera is reaching a crescendo. The photos above feature some of the 81 staff members who purchased one of the spectacular townhomes. Unlocking the doors on this endeavor was one of this summer's highlights as keys were handed to the first occupants of Bella Riviera. Thanks to the Santa Barbara Cottage Hospital Foundation, and donors who made it possible, we are able to enhance the recruitment and retention of high quality staff by providing workforce affordable housing in the still costly Santa Barbara market.


Please enjoy this issue of "Cottage" magazine where we share our stories and our news, privileged as always to be able to care for you and your families.


Ron Werft
President and CEO
Cottage Health System


 << Back to Fall 2012 Cottage Magazine