Satisfaction with Care — Inpatient Care

 

One of the most critical ways that hospitals can assess and improve the quality of the care that they provide to the public is to assess the satisfaction of their patients by directly asking patients what they thought about their hospital experience. We do not take exception to this process.

 


  Patient Satisfaction
  •    Emergency Care
  •    Inpatient Care
  •    Outpatient Surgery Care

Currently the most extensive way that we can measure patients' and their family’s experience with us is through the use of formal surveys that are independently administered. Survey results enable us to collect valuable feedback from our patients and take action based on what they say makes a difference to them. All of the indicators or safe practices included in the survey have extensive research to support their use and are defined so that all hospitals can use the same methods for calculating the statistics. This process promotes transparency in reporting and allows the public to make comparisons based on credible data.

 

Indicators and safe practices are not perfect, however. While useful as a guide, the statistics in the report should not be the sole basis of decision making when selecting a hospital.

 

Cottage Health System publicly reports our patient satisfaction measures because it is an important part of our mission to be a leading healthcare system in California. We are deeply committed to sharing our quality data in an effort to be transparent and to promote the public’s understanding of their healthcare options. We firmly believe in processes of care that are driven by data and based on firm evidence. As a system, we learn from these measures and address our opportunities to improve the care of our patients. Combined with our core values of excellence, integrity and compassion, this emphasis on superior process has the potential to advance all aspects of care in our hospital system.


 

Inpatient Care

 

Inpatient care is the safekeeping of patients whose condition requires hospitalization. CHS uses the HCAHPS standardized survey to measure inpatient satisfaction. Summary analyses of HCAHPS scores are available on the HCAHPS website, www.hcahpsonline.org.

 

The charts below represent the percentage of patients who rated the overall hospital care as 9 or 10 on a ten point scale.

 

 

Santa Barbara
Cottage Hospital
Goleta Valley
Cottage Hospital
Santa Ynez Valley
Cottage Hospital
National
Average
2013 
2nd Quarter 83.8 83.9 85.7 70
1st Quarter 81.7 81.3 87 70
2012 
4th Quarter
81.6
79
83.3
70
3rd Quarter
82
82.5
88
70

 

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